Every BestBlades4Ever.com product is backed by our iron clad 100% satisfaction guarantee! We ask you to please inspect the entire order when it arrives, to make sure you have received exactly what you ordered. And if for some reason you are not completely satisfied with an item(s) you have ordered from BestBlades4Ever or the item(s) is damaged/defective, you may return it (within 30 days of the purchase) for a replacement, refund or credit. Please allow 2-3 weeks after you ship your return to us, for processing.